Mobile / App
At y9game, the information you share when you access your account — whether through JazzCash, Easypaisa, or direct bank transfer — is handled with clear rules about what we collect, why we collect it, and how long we keep it. This policy sets out your rights and our obligations in plain terms, so you always know where your data stands.
This privacy policy applies to all activity on y9game, including account registration, wallet transactions through JazzCash, Easypaisa, or Raast, sports betting activity, and casino game sessions. When you create an account, we collect the details you submit — name, contact information, and payment method identifiers — to process your transactions and maintain your account records. We do not sell your personal information to third parties. Data shared with payment processors like JazzCash or Easypaisa is limited to what those services require to complete a transaction; it is governed by their own terms in addition to ours. Cookies and session data are used to keep your login active and to remember preferences you set in your account dashboard. You can review cookie settings through your browser at any time. For visitors accessing y9game from Pakistan, data handling is subject to applicable local law and is available only where local law permits. If you have questions about a specific data point — for example, a transaction record linked to a bank transfer — our support team is the right place to start.
Payment data shared with JazzCash during deposits or withdrawals is limited to what the transaction requires. We do not store your full JazzCash PIN or credentials on our servers.
Easypaisa transfer records are retained in your account transaction history. You can view these after login; if a record looks incorrect, contact support directly with the transaction reference.
Bank transfer and Raast details submitted during a withdrawal are used only to process that specific request. Account numbers are not stored beyond the period needed for verification.
Session cookies keep you logged in during active use. Closing your browser ends the session. You can clear cookies through browser settings; this will log you out of your account.
Not every digital interaction you have while using y9game falls under this policy. Understanding the boundary helps you know where to direct a data question — to us, or to the relevant third-party service. The four areas below map out where our responsibility begins and ends clearly.
All data you submit during account creation, login, and profile updates is covered by this policy. This includes your registered mobile number, email address, and any verification details you provide directly to y9game.
Deposits and withdrawals processed through JazzCash, Easypaisa, Raast, or bank transfer fall under this policy on our side. The payment provider's own privacy terms govern their handling of the same transaction data on their side.
Your game session activity — including sports bets placed and casino tables visited — is recorded in your account history under this policy. Game content itself is supplied by studios; their software does not independently collect your personal data through our platform.
Links to external sites, payment apps, or support tools that open outside y9game are not covered by this policy. Once you leave our platform, the privacy practices of that third party apply and we have no control over them.
You have concrete options under this policy — not just abstract rights. After logging into your account, you can view your transaction history directly, including JazzCash deposits, Easypaisa transfers, and Raast payments. If a record appears incorrect or incomplete, you can raise it with the support team using the contact path shown below. Account profile details — your registered name, contact number, and email — can be reviewed through the account settings page; corrections to verified fields require identity confirmation as described in the steps shown there. If you want to understand what data we hold about you or request its deletion, that request goes to our support team in writing. We will respond within the timeframe required by applicable local law, and we will tell you if any data cannot be removed and why. Availability of these rights depends on local law and eligible regions.
Log into your account and open the transaction history section. Every deposit and withdrawal — including JazzCash and Easypaisa entries — is listed there with dates and reference numbers.
Go to account settings to review your registered contact information. For fields locked after verification, raise a correction request through the support channel with the relevant account details.
Send your question to our support team by email or live chat. State your account username and the specific data point you are asking about. We respond within the timeframe local law requires.
A written removal request submitted to support triggers a review of what can be deleted. We will confirm what was removed and explain any data we are required to retain under applicable regulations.
For any question about how your data is handled — a transaction record, a correction request, or a removal inquiry — the support team is the right first contact. Use the channel that works for your situation: live chat for a quick query, email if you need a written record of the exchange.
Open the chat icon from your account dashboard for direct support. Available for account holders with an active login session.
Send your data or privacy question to our support email address shown in the contact section of your account settings page. Include your username and a clear description of the issue.
The help section inside your account covers common privacy questions including cookie settings, transaction records, and how to update your registered contact details.
Account security at y9game relies on a combination of session management, encrypted data transmission, and access controls on our systems. Your password is stored in hashed form — we cannot read it, and our support team will never ask you to share it. If you notice unexpected activity on your account, change your password immediately through account settings and contact the support team using the live chat or email path shown in this policy. Data retention follows a practical rule: we keep what we need to service your account and comply with applicable regulations, and we delete what we no longer need. Transaction records linked to JazzCash, Easypaisa, Raast, or bank transfers are retained for the period required under applicable local law. When that period ends and your account is inactive, records are scheduled for deletion according to our internal review process.
All data exchanged between your device and y9game travels over an encrypted connection. This applies to login, account updates, and payment method entries during deposits and withdrawals.
Session cookies keep your login active and remember your account preferences. You can clear or block cookies through your browser settings at any time; doing so will end your current session.
We retain transaction records for the period required by applicable local law. Account data no longer needed for active service or legal compliance is scheduled for deletion through our review process.
For a specific data concern — incorrect record, deletion request, or a question about what we hold — reach support by email or live chat. The contact path is listed in your account settings under help.
These questions come up regularly when account holders want to understand how their data is handled. If your question is not covered here, the support team is available through live chat or email.
We collect the details you submit during registration — your name, email address, mobile number, and payment method information. This data is used to create your account, process transactions through JazzCash, Easypaisa, or Raast, and maintain your transaction history.
We do not sell your personal information. Data shared with payment processors like JazzCash or Easypaisa is limited to what the transaction requires. Those providers have their own privacy terms that apply to their handling of that data alongside ours.
Log into your account and open the transaction history and account settings sections. These show your registered details and payment records. For a full data disclosure request, send a written request to our support team via email with your account username included.
Yes. Submit a written deletion request to the support team. We will review what can be removed and confirm what was deleted. Some records — such as transaction history — may need to be retained for the period required under applicable local law before deletion.
Transaction records linked to JazzCash, Easypaisa, Raast, and bank transfers are retained for the period required by applicable regulations. After that period, inactive account records are scheduled for deletion. The specific retention period depends on local law in your region.
Open the transaction history in your account and note the date, amount, and reference number of the entry in question. Then contact support through live chat or email with those details. The support team can review the record and advise on next steps from there.